Terafina has tightly integrated Alloy’s solution within our omni-channel DSP workflow to get higher conversion rates online and to help FI employees make better decisions with better information from signup through the life of the customer. It’s all seamless to your online and mobile customers but it provides the best user experience with less reliance on out-of-wallet questions and more on smart algorithms. They also provide a dashboard solution for member onboarding and subsequent user management. Through Alloy, Terafina can access many sources of data and create any custom customer due diligence workflow. Examples include: eIDV (general KYC requirements), sanctions lists, anti-fraud, credit checks, KYB, email verification, phone verification (two factor or phone carrier/location), device information checks, knowledge-based authentication questions, online banking login, and social data checks. Like Terafina’s layered approach to omni-channel sales, leveraging multiple data sources and flexible workflow improves results exponentially.
A customer-centric digital interface that simplifies the application process — and reduces frustration